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  1. Erick

    I. Introduction to Yuanshi Store Course

    The first part: the role of the manager's character cognition
    1, the quality and conditions of the manager should have
    2, the role and responsibility of the manager
    3. , Store's goods management and planning
    4, jewelry display display and maintenance
    5, shopping guide management of the store
    6, jewelry jewelry sales techniques :门店服务管理rn1、全面顾客满意的真正涵义rn2、顾客服务意识建立的基本要点rn3、超越顾客期望---顾客需求满足状态评核rn4、如何Customer satisfaction?
    5, how to retain old customers?

    Part 4: Effectively handle customer complaints
    1. Is there any complaints? Cognition of customer complaints
    2, analysis of the cause of customer complaints
    3,, How to effectively reduce customer complaints?
    4, effective handling of customer complaints
    5, "Yi" and "avoid"

    part 5 of the customer complaints What is the reason for the standard?
    2, which employees need to focus on counseling?
    3, the mentality of employees when receiving counseling
    4, preparation before counseling
    5, steps of employee counseling
    6, OJT core method
    7, how to follow up after counseling Intersection

    Part 6: How to retain store employees?
    1. Why do employees leave?
    2, the role of "incentive factors" and "health factors"
    3, what do your employees need?
    4, what are the reasons why the employee cannot meet the working standards?
    5, retain the "Three Great French magicms" of employees
    6, character drill

    part 7, store manager's self -management n1, set effective goals for yourself
    2. Features of effective goals
    3, how to set effective goals?
    4, learn to work "picking and picking"-how to arrange time for reasonable arrangements
    5, time management form sharing
    6, store manager's mentality management
    7, actual case analysis r

    Part 8, product professional knowledge teaching (Hetian Baiyu, Emerald, Diamond)

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