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wholesale christmas fashion jewelry Universal Studios apologized for the forced refund event
. Universal Studios apologized for the forced refund incident. Starting at 00 o'clock on September 14, the tickets for Beijing Universal Studios were officially launched. The sale of this ticket not only reflects its popularity, but also exposes some problems in service guarantee. Global Studios Tickets, Youxuantong, and VIPs have all experienced the problem of automatic refund of the system
I Global Studios to apologize for the forced refund event. City apology
Compared with the tickets, the sales of "UFO" products that are shorter and can be prioritized are equally hot. The "Global Unethonic Tong" from September 20th to 29th, October 1st to 5th; "Global Infinite Unexpicious" from September 20th to November 8th also showed that it was sold out.
. However, some consumers told reporters that the "Uchua Tong" ticket that they had to stay up late was "forced to refund".
The official Weibo of Feizhu responded on the 14th and apologized to everyone sincerely for a bad booking experience. Due to the continuous refreshing of the number of system access and the peak order volume, the flagship store of the Beijing Global Resort Zone has delayed problems in real time when obtaining Global Uingotia Inventory. Therefore, some consumers still have inventory when they see the page display of the page, but after payment, the system automatically recognizes that there is no inventory, that is, the refund and the order automatically close the order.
Sub -then, Feizhu released a solution, on the basis of the full refund, according to the "Flying Pig Ticket Commodity Service Guarantee Standard" and the relevant rules of the Flying Pig platform, it will provide 30%of the actual transaction amount of the product as a item as a item as a item. Compensation.
. In addition, the same problem also occurred in Li Jiaqi's live broadcast room. On September 14, Li Jiaqi's official Weibo released news that some users feedback the Universal Studios "UFO Tickets" purchased in the live broadcast room last night by the system to be automatically refunded by the system. We are coordinating and communicating with relevant parties. We will try our best to help and properly handle the matter, and actively cooperate with the platform to safeguard consumer rights.
On the evening of September 14, the official Weibo of the Beijing Global Resort responded that since September 14 officially opened the ticket reservation of Beijing Universal Studios Theme Park, the number of online visits is huge, and the order volume The peak value is constantly refreshing. When the ticket purchase system is synchronized with the Global Uchua product inventory, there is an abnormality, causing problems when some orders confirm. We sincerely apologize for the inconvenience caused by this situation. We are actively processed and confirmed according to the existing available inventory situation, and communicated closely with relevant platforms to provide corresponding solutions as soon as possible to deal with related issues with the platform. Thank you for your enthusiasm and love for the Beijing Global Resort. We will do our best to reduce the impact on consumers and apologize to everyone again.
"China Magic"
Universal Studios from Hollywood came to Beijing after coming to Beijing. Li Potter, Kung Fu Panda's father's old Beijing fried noodles ... Each carefully designed has received the enthusiastic response from Chinese consumers.
For products and services that can satisfy the people's longing for a better life, as long as they respect Chinese consumers and abide by Chinese laws and regulations, no matter which country and regions they come from, the Chinese market has always been happy. The Chinese government optimized the reform of the "decentralization service" reform, and the beneficiary of Universal Studios is the beneficiary for domestic and foreign companies.
In Yu Ying, a reporter from Economic Daily,
In May of this year, the Cultural Tourism Zone Branch of the Tongzhou Market Supervision Bureau was officially unveiled to undertake the special equipment safety supervision of Universal Studios Theme Park Project , Food and drugs, intellectual property rights, price supervision and other regulatory services, and the theme parks of Universal Studios and its surrounding operators can apply and apply for business licenses and related certification approval.
The active service to the door provides convenience for Universal Studios. As a large -scale theme park, Universal Studios has a large number of roller coaster, rotor and lifting equipment. In order to ensure the safety of tourists, these special equipment must be inspected by the regulatory authorities to invest in operation. If the past method is complicated and the time consuming is long, the opening time will not come so soon.
For this reason, the Tongzhou Market Supervision Bureau has established a "Universal Studios Special Equipment Management System", which implements intelligent and refined management of more than 450 special equipment in the park, effectively solving the huge number of Universal Studios. Special equipment supervision issues.
has no initiative and innovation service of the market regulatory authorities. Universal Studios may not be able to complete the license application and internal testing of the equipment in time, and then missed the most profitable Mid -Autumn Festival holiday and National Day Golden Week. It is estimated that Harry Potter must also admit that the reform of "decentralization of management" in China is comparable to magic.
Universal Studios apologized for the forced refund incident 2 o'clock on September 14th. Tickets for Beijing Universal Studios were officially launched. According to media reports, within half an hour of sale, Qunar Traveling APP Beijing Global Resort page is not only "second light" during the Mid -Autumn Festival, and unlimited submissives have been sold out. The official flagship store of the Flying Pig in Beijing Global Resort was sold for half an hour, and 100,000 pieces were sold for single -day tickets.
should say that the popularity of Beijing Universal Studios is reasonable. First of all, Universal Studios holds many popular movie IPs such as Little Yellow Man, Kung Fu Panda, Jurassic Park, Transformers and Harry Potter. Opening the park will inevitably attract a large number of fans to check in. In this regard, Beijing Universal Studios is similar to Shanghai Disneyland, and has a huge advantage that other domestic theme parks cannot compare.
Secondly, if the attention from project landing to construction is relatively limited, followed by the internal testing and trial operation of Beijing Universal Studios in Beijing, some people enter the park in advance, play strategy, queue speed, commodity price, etc. Related topics are swiped on social and short video platforms, and media visits and celebrities have added heat to it. Coinciding with the Mid -Autumn Festival and National Day holidays, more people who have been interested in incorporating this popular attraction into the travel plan.
It from the perspective of the development of the domestic cultural tourism market, Beijing Universal Studios has not opened the heat, showing a good business prospect. However, in this state, if you want to continue and be inseparable from the "hardware" other than playing facilities. The sale of this ticket not only reflects its popularity, but also exposes some problems in service guarantee.
In tickets for the ticket, the Beijing Universal Studios APP and applets all once appeared in the system "unable to load temporarily". Later, many netizens said that Universal Studios Tickets, Youxuantong, and VIP test tickets purchased by the official flagship store in Feizhu have all experienced system automatic refund. In this regard, Feizhu issued an apology statement saying that due to the continuous refreshing of the number of system visits and peak orders, the flagship store of the Beijing Global Resort Zone in real -time docking in real -time docking will be delayed. Provide 30%of the actual transaction amount as compensation.
The system collapse seems to be an inevitable accident. However, considering the early heat and long adaptation period, the park and official ticketing channels should have been prepared to be more fully prepared to cope with the short -term surge in access. The current situation may be because of the expected and actual situation. This will inevitably cause trouble to tourists who have arranged the itinerary, and even consume people's enthusiasm and trust. In addition, some problems have been signs as early as the internal testing and trial operation. For example, the food and surroundings sold in the park are too high, such as the hotel room layout and the style of the farmhouse. The ox was fried to 5,000 yuan and so on.
of course, with the end of the trial operation phase, Beijing Universal Studios officially opened, the fare is stable, and some problems will disappear, but on the other hand, it will face new challenges. After all, it is important to have an attractive IP, but it is not enough to have IP alone. The corresponding service guarantee must also be more attentive. It matches the "second half" that is sold out of the door tickets to make tourists full of expectations enjoy the full process. A comfortable experience.
In after all, the theme park is good or the development of the cultural tourism market is not only reflected in a moment. Only with service guarantee more, will it be long -flowing in operation, and returns will continue.